Shipping policy

Shipping Policy

Last updated: August 2026

This Shipping Policy explains how orders placed with RØN Collection are processed and delivered.

RØN Collection fulfils orders using a combination of products held in our own Australian inventory and products shipped directly by selected third-party suppliers. As a result, items within the same order may sometimes arrive in separate deliveries.

Australian Inventory

Products dispatched from our Australian inventory are generally shipped using Australia Post Parcel Post.

Shipping charges are calculated at checkout based on factors including the size, weight and combined contents of your order.

Where multiple items can reasonably be packed and shipped together, the shipping calculation will take the combined parcel into account.

Free Shipping Over $100

We offer free standard shipping on eligible orders over $100 AUD.

Free shipping does not apply to certain bulky, oversized or otherwise excluded products. Where a product is excluded from our free-shipping offer, this will be indicated in the product description or otherwise communicated before purchase.

The $100 threshold is calculated on the eligible order value after discounts and before any separately applicable shipping charges.

Products Shipped Directly From China

Some products are fulfilled directly by overseas suppliers and will be clearly identified in the product description as “Shipped directly from China” or similar wording.

These are drop-shipped products and are dispatched directly from the supplier to the delivery address provided with your order.

For products specifically identified as being shipped directly from China, standard shipping is included in the advertised product price, and no additional standard shipping charge will ordinarily be added for that item.

Delivery times for these products may be longer than for products dispatched from our Australian inventory.

Orders Containing Products From Different Locations

Your order may contain products held by RØN Collection as well as products fulfilled by one or more third-party suppliers.

As a result:

  • your order may be sent in two or more separate parcels;

  • parcels may be dispatched at different times;

  • different delivery services may be used;

  • individual parcels may have separate tracking numbers; and

  • one part of your order may arrive before another.

Receiving separate parcels does not mean that items are missing from your order.

Where tracking information is available, we will provide tracking notifications for the relevant shipment.

Tracking

Tracking details will generally be sent to the email address or contact details supplied with your order once the relevant parcel has been dispatched.

If your order is fulfilled from multiple locations, you may receive more than one dispatch and tracking notification.

Tracking information may take some time to become active after a parcel has been dispatched.

Delivery Times

Any delivery times shown on our website, at checkout or in order communications are estimates only, unless expressly stated otherwise.

Delivery times may vary depending on:

  • the location from which the product is dispatched;

  • the destination;

  • Australia Post or other delivery providers;

  • overseas supplier processing times;

  • customs or border processing where applicable;

  • public holidays and peak trading periods; and

  • events outside our reasonable control.

Products shipped directly from China will generally take longer to arrive than products dispatched from our Australian inventory.

Where possible, product pages will indicate when an item is being shipped directly from an overseas supplier so that you can take this into account before purchasing.

Delivery Address

Please ensure that your delivery address and contact information are complete and accurate before submitting your order.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we may not be able to change an address once an order has entered processing or has been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay, or you believe a parcel has been lost, please contact us so that we can assist with investigating the shipment.

For orders sent in multiple parcels, please check all dispatch and tracking notifications before reporting an item as missing.

We may need to contact Australia Post, another carrier or the relevant supplier as part of the investigation.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

  • your order number;

  • details of the damaged item; and

  • photographs of the item and packaging where possible.

Please retain the product and packaging until we have responded, as this may assist us in resolving the issue with the carrier or supplier.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Contact Us

If you have questions about shipping or an existing delivery, please contact:

Alison Louise Scott trading as RØN Collection
ABN: 51 786 376 232
Mailing address: 13 Davis Street, Sippy Downs QLD 4556, Australia
Phone: 0412 468 528
Email: roncollectionstore@gmail.com

RØN Collection
Strength Through Balance.