Refund policy

We abide by the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC).

Products must be returned within 30 days of original invoice (warranty terms apply for faulty products). Returned items must be in their original packaging and must be free from damage.

RØN Collection will uphold the product manufacturers warranty period against defects on all products. This warranty is in addition to other rights and remedies you may have under law. If you wish to make a warranty claim please contact us by email to roncollectionstore@gmail.com 

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:

• Have a fault that you could not have known about at the time of purchase.
• Are not the same as the description provided by the salesperson or advertisement.
• Do not match the sample you were shown at the time of purchase.
• Do not perform as you were led to believe

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You are not entitled to a refund when you:

• Simply change your mind or no longer want the goods;
• Realise you can't afford the goods;
• Found the same item at a cheaper price elsewhere;
• Choose the incorrect size and/or colour;
• Knew about the particular fault prior in advance of purchase;
• Were responsible for causing the fault or defect. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roncollectionstore@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roncollectionstore@gmail.com.